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Fill out our Contact Us form below and our customer care team will get back to you within 1 business day regarding your dog’s protective gear.
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Have questions about sizing, orders, or gear? Check out our quick resources below, or send us a message and our support team will be happy to assist you.
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Monday – Friday
9:00 AM – 6:00 PM (ET)
9:00 AM – 6:00 PM (ET)
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Check our FAQs below.
Check our FAQs below.
Got Questions? We’ve Got Answers
Find quick answers to common questions about our protective dog gear, sizing recommendations, shipping, and easy returns.
How do I measure paw size?
Have your dog stand on a piece of paper so their full weight is down. Mark the left and right edges of the widest part of their paw, then measure between the marks. Check our size guide, and if they’re right between two sizes, go with the larger one for a comforter fit.
Are boots safe for hot asphalt and snow?
Absolutely. Our sturdy rubber soles act as a barrier against blistering summer pavement and hot sand, as well as freezing ice, snow, and harsh sidewalk salts in the winter. Your pup can explore safely year-round.
How can I track my order?
We usually pack and ship orders within 1 to 2 business days. As soon as your package is on its way, we’ll email you a tracking link. You can also head over to our Track Order page anytime with your order number to see where it is.
What if the boots don’t fit?
Don’t worry, we’ve got you covered! We offer a hassle-free 30-day exchange window. As long as the gear is clean, untried outdoors, and hair-free, just drop us a message through our contact form and we’ll help you swap for the right size.
Why is my dog walking funny in shoes?
It’s totally normal! Walking in shoes feels super strange to them at first, so don’t be surprised if they high-step or do a little dance. Strap them on indoors, hand over a few high-value treats, and play for a minute—they usually forget all about the shoes in no time.
How do I clean the protective gear?
Easy! After muddy trails or dusty walks, just hand-wash them with mild soap and cold water, or give them a quick wipe with a wet cloth. Let them air-dry at room temperature away from direct heat to keep the rubber soles and straps in top shape.
Are the soles slip-resistant and pet-safe?
Yes, safety comes first. We use non-slip, textured rubber outsoles so your dog keeps good traction on slick floors, wet grass, or steep trails. Plus, all materials are non-toxic, lightweight, and completely safe for daily adventures.
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