Frequently Asked Questions

Sizing & Product Care

Measuring furry paws can be tricky! Have your dog stand on a piece of paper, trace their paw, and measure the widest point. Check our Size Guide for a full walkthrough. If you’re still on the fence, email [email protected] with their measurements—we’ll personally double-check the size for you before you order!

We usually recommend sizing up! Extra room prevents squeezed toes, especially for fluffy paws, long nails, or when pairing boots with our dog socks.

Don’t worry, the “high-stepping robot dance” is totally normal! Paws are super sensitive, so new textures feel silly at first. Offer plenty of treats, lots of praise, and stick to short 2-minute indoor sessions—they’ll be trotting like a natural in no time.

It’s all in the cinch! Put boots on while your dog is standing, push their paw all the way forward, and pull the strap snug above the ankle joint. As long as you can comfortably slide a finger underneath, it’s secure and comfy.

Real dog adventures get messy! Because different materials need different care, check the Materials & Care tab on each product page. Generally, a gentle hand-wash in cool water and air-drying away from heat keeps gear fresh for years.

Shipping & Delivery

We know you’re eager! Orders are packed with care and handed to carriers within 1–3 business days. You’ll get an email with a tracking link the moment it leaves our hands.

Super simple! Head to our Track Your Order page and enter your Order Number & Email, or your Tracking Number, for real-time updates.

Yes, we offer Free Worldwide Shipping on all orders!

Delivery times vary by location. You can find detailed estimates on each product page under the Shipping & Returns tab, or visit our Shipping Policy for complete details.

Carriers sometimes mark parcels delivered a bit early when they’re nearby. Check around your porch, back door, or ask a neighbor. If it hasn’t turned up after 24 hours, drop us a line at [email protected] and we’ll help track it down!

No. All our orders are shipped on a DDP (Delivered Duty Paid) basis with taxes and duties fully covered. The final price you see at checkout is all you pay, and you will not be charged any extra customs fees, tariffs, or taxes upon delivery.

Orders & Payment

Typos happen! As long as you reach out to [email protected] within 24 hours of ordering, we can update your address or cancel the order. Once our warehouse team packages it up, we won’t be able to make changes.

We accept Visa, MasterCard, American Express, Discover, PayPal, as well as Apple Pay and Google Pay for quick and secure checkout.

100%. We use bank-level SSL encryption and industry-standard payment processors. Your details are completely protected and never stored on our servers.

Check your Spam or Promotions folder first—they like to hide there! If it’s still missing, there might have been a tiny typo in your email at checkout. Send us a quick note with your full name and we’ll gladly resend it.

Returns & Exchanges

We want you and your pup to love your gear! We offer a stress-free 30-day return window from delivery. Items must be unworn (clean indoor try-ons are fine!), unwashed, and in original packaging.

Customers cover return postage for sizing-related returns or exchanges. To save you the hassle and cost, we strongly encourage reaching out to [email protected] before buying if you’re ever unsure about fit!

Oh no! We inspect everything carefully, but if a defective item slips through, we’ve got you covered. Email [email protected] with a photo and your order number—we’ll send a replacement right away at zero extra cost.

Once your return arrives and passes a quick check, we process your refund immediately. Funds typically return to your original payment method within 3–5 business days.