Return & Refund Policy

Effective Date: July 29, 2026

At Paw Clad (https://pawclad.com/), customer satisfaction is our top priority. We want you and your pet to love our protective gear and products. If you are not entirely satisfied with your purchase, we are here to help.

Our Return & Refund Policy allows for returns and exchanges within 30 days of delivery under the conditions outlined below.

Return Eligibility & Window

  • 30-Day Policy: You have 30 days from the date your package is marked as delivered to request a return or exchange.
  • Item Condition: To be eligible for a return or exchange, items must be in unused, unwashed, and original condition with all tags and packaging intact. Products contaminated with pet hair, dirt, or signs of wear/chewing are non-returnable due to hygiene and safety standards.
  • Proof of Purchase: A valid receipt, order number, or confirmation email is required for all returns and exchanges.

Return & Exchange Reasons & Shipping Fees

We handle return shipping costs depending on the nature of the return:

1. Merchant Responsibility (Defective, Damaged, or Incorrect Items)

  • Coverage: If you received a defective, damaged, or incorrect item (e.g., wrong size or style sent by us), Paw Clad will cover all return shipping costs or directly issue a free replacement/refund.
  • Reporting Window: Please report any damage or shipping errors within 48 hours of delivery (see Section 4).

2. Buyer Responsibility (Change of Mind, Wrong Size Ordered, Preference)

  • Coverage: If you wish to return or exchange an item due to ordering the incorrect size, changing your mind, or no longer needing the product, the customer is responsible for paying all return shipping costs.

Restocking Fees

  • No Restocking Fee: We do NOT charge any restocking, handling, or administrative fees on any returns or exchanges ($0 Restocking Fee).

Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or contains the wrong product:

  1. Contact us within 48 hours of receiving your delivery at [email protected].
  2. Provide your order number, a brief description of the issue, and clear photo or video evidence showing the product defect or damage.
  3. Our customer service team will inspect the proof and immediately send a free replacement or process a full refund without requiring you to jump through hoops.

Direct Exchanges Process

If you ordered the wrong size for your pet and need a different size:

  1. Contact us at [email protected] to request an exchange.
  2. Ship the eligible item back to our designated return warehouse (return shipping cost paid by buyer).
  3. Once our warehouse receives and inspects the original item, our team will process and dispatch the new requested size to you promptly.

Refund Process & Timeline

  • Inspection & Processing: Once your returned item is received at our warehouse and passes quality inspection, we will process your refund within 1 business day.
  • Refund Method: Refunds will be credited automatically back to your original payment method (e.g., credit card, PayPal).
  • Posting Time: Please note that while we process refunds within 1 business day, it may take an additional 3 – 7 business days for your bank or payment provider to post the transaction back to your account balance.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Send an email to [email protected] with your Order Number and the reason for return/exchange.
  2. Our customer support team will review your request and reply within 24 hours with the exact return shipping address and instructions.
  3. Package the item securely and ship it to the provided address. Please send us the tracking number once dispatched so we can track the return shipment.

Note: Please do NOT send your purchase back to the manufacturer or the original package sender address without contacting us first.

Contact Us

For any questions regarding our Return & Refund Policy or for help with an ongoing return: