Privacy Policy

Effective Date: July 29, 2026

Scope of This Policy

This Privacy Policy applies to our website (https://pawclad.com/) and any associated pages or subdomains that display or directly link to these terms. It does not apply to any third-party website, mobile application, service, or product that does not display or link to this Privacy Policy or that maintains its own privacy notice.

Who We Are

Welcome to Paw Clad. We are dedicated to providing high-quality protective gear and accessories for your dogs. Throughout this site, the terms “we”, “us”, and “our” refer to Paw Clad.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://pawclad.com/.

Information We Collect

When you visit or purchase from our store, we collect necessary information to process your transactions and deliver a smooth experience:

  • Browsing & Device Data: While browsing, we track items you view to display recently viewed products. We automatically collect your IP address, browser type, and general geographic location to calculate taxes, estimate shipping rates, and ensure site security.
  • Account & Purchase Information: When you check out or register an account, we collect details such as your name, billing address, shipping address, email address, phone number, and account credentials.
  • Customer Communications: We retain messages, product reviews, or feedback you voluntarily submit to our customer support team.

How We Use Your Information

We use your personal data to power your shopping experience and manage our operations, including:

  • Processing, fulfilling, and tracking your orders, shipments, and returns.
  • Communicating with you regarding order updates, customer service inquiries, or technical support.
  • Calculating accurate sales tax and shipping rates based on your delivery address.
  • Detecting and preventing fraudulent transactions or unauthorized site activity.
  • Sending promotional offers, new product launches, and dog gear updates (only if you explicitly subscribe).

Cookies & Web Technologies

We use cookies to maintain your shopping cart contents as you browse, remember your preferences, and analyze overall site performance.

Our website also utilizes caching technologies (LiteSpeed Cache and QUIC.cloud) to ensure fast page load speeds. Caching temporarily stores duplicate static content. All cache files are temporary, strictly controlled, and never accessible to unauthorized third parties.

Payment Security & Third-Party Processors

Your financial security is extremely important to us. All checkout transactions on https://pawclad.com/ are secured using industry-standard SSL (Secure Sockets Layer) encryption technology.

To facilitate seamless transactions, we partner with trusted third-party payment gateways, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major card providers:

  • Essential transaction details (such as order total, name, and billing address) are securely transmitted directly to the respective payment processor.
  • We never store, record, or host raw credit card details on our local servers. All payment transactions are handled directly by PCI-DSS-compliant payment partners.

Data Sharing & Retention

We do not sell, trade, or rent your personal information to third parties. We only share essential operational data with trusted service providers (such as logistics carriers including USPS/FedEx and payment gateways) strictly to process and deliver your orders.

We retain order and billing information for as long as necessary to comply with legal, tax, and accounting obligations (typically up to 7 years). Account profiles remain active until you request modification or account removal.

Your Privacy Rights

Depending on your location, you have the right to request access to the personal data we hold about you, request corrections, or ask for your personal data to be deleted. You can also unsubscribe from marketing communications at any time via the unsubscribe link in our emails.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled on https://pawclad.com/, please reach out to us:

  • Email: [email protected]
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
  • Contact Form: You can also submit an inquiry directly through our Contact Us page.